NDIS & AGED CARE SERVICES
Practical de-escalation skills for the moments care plans alone can't cover
SitSafe is led by current & former law enforcement professionals with real experience managing high-stakes, unpredictable situations. We help NDIS, disability, and aged care providers equip their support and care teams with practical de-escalation skills for the moments that don't follow a script.
The gap between a care plan and a prepared team
Behaviour support plans and care plans are essential - but they're a starting point, not a guarantee. Escalation in disability and aged care settings rarely follows a script, and support and care workers are often the first line of response in moments that call for judgement, calm, and real skill under pressure, whether that's a participant in distress or a resident experiencing dementia-related agitation.
Psychosocial hazards are now a formal, enforceable part of WHS regulation - aggression or escalating behaviour is one of the most common, and most under-managed, risks across disability and aged care services.
Add high worker turnover in high-acuity roles, and the cost of an unprepared team goes well beyond a single incident.
Most training in this space is generic - customer service modules, one-off compliance content, or theory with no real-world grounding. It's not built for the realities support and care workers actually face.
Why SitSafe?
Trained by people who've actually done this
SitSafe was founded by current and former police officers who've managed real, high-stakes, escalating situations - not consultants working from a textbook. That experience shapes everything we teach: practical, scenario-based de-escalation training that support and care workers can genuinely apply in the field, under real pressure, with real people.
We understand that disability and aged care work isn't retail or hospitality. The situations your teams face are shaped by individual triggers, sensory needs, cognitive changes, communication differences, and unpredictable environments, and our training reflects that, rather than treating every industry the same way.
OUR TRAINING
PRACTICAL, SCENARIO-BASED & BUILT AROUND YOUR TEAM
Our training is grounded in real scenarios your support and care workers are likely to face - not abstract theory. Sessions are practical and interactive, covering:
Training can be delivered on-site or at a location that suits your team, and tailored to your organisation's specific context, sites, and support needs.
Recognising early warning signs before escalation builds
Reducing sensory and environmental pressure in the moment
Communicating in ways that calm rather than intensify a situation
Offering choice and control back to the person where possible
Knowing when and how to bring a team member in for support
Not ready to talk yet? Start here.
Get our free guide: 5 De-escalation Techniques Every NDIS Support Worker Should Know.
Grounded in real de-escalation practice and adapted specifically for disability and care-based support work.
FAQs
How is this different from the training our staff already do as part of induction or compliance modules?
1
Most induction and compliance training covers policy and process - what to report and when. Our training focuses on the practical, in-the-moment skills support workers need to actually de-escalate a real situation, delivered by people with genuine frontline experience managing high-pressure incidents.
Do you tailor training to our specific participants or sites?
2
Yes. We work with you to understand the contexts your support workers operate in and shape scenarios and examples around your organisation's real environment, rather than delivering a one-size-fits-all session.
What's the minimum group size, and how is training delivered?
3
Training can be delivered on-site or at a location that suits you, for teams of most sizes. Get in touch and we'll talk through what makes sense for your organisation.
Does this replace our behaviour support plans, care plans, or clinical strategies?
4
No. Our training complements behaviour support plans, care plans, and existing clinical strategies - it builds the practical, in-the-moment skills, support and care, workers need to respond safely and calmly, alongside the plans already in place.
Do you understand the differences between disability support and aged care contexts?
5
Yes - while both sectors deal with unpredictable, high-pressure moments, the underlying triggers and contexts differ (for example, dementia-related behaviours in aged care versus disability-related triggers in NDIS settings). We tailor scenarios and language to your organisation's specific context rather than treating both sectors identically.
Pricing depends on team size, format, and location. Book a free 15-minute consult and we'll give you a clear, tailored quote.
How much does it cost?
6
Ready to find out where your team actually stands?
Book a free 15-minute consult with our team - no obligation, just a straight conversation about your gaps and what closing them would look like.