Empower your team to recognise, respond to, and reduce the risk of violent or aggressive behaviour in the workplace.

• Understand triggers and early warning signs of aggression in the workplace

• Learn how to respond safely and confidently to aggressive behaviour

• Improve compliance with Work Health and Safety (WHS) and duty of care obligations

Equip your staff with proven techniques to calmly manage conflict and prevent escalation.

• Develop practical strategies to defuse tense or volatile situations

• Build confidence in handling difficult conversations and emotional clients

• Reduce incidents of workplace conflict and improve team communication

Provide your team with safe, practical skills to protect themselves in high-risk encounters.

• Learn safe, non-harmful techniques for disengagement and self-protection

• Focus on preserving safety for staff and clients in high-risk situations

• Practice scenario-based exercises tailored to your industry

Increase your organisation’s preparedness with practical strategies for responding to active threat situations.

• Understand the dynamics of active threat situations

• Learn response strategies to maximise safety in the event of an armed incident

• Improve emergency preparedness with situational awareness and decision-making tools

Ensure your team is equipped to respond confidently and cohesively to Code Black incidents.

• Define and activate Code Black procedures effectively and calmly

• Coordinate team responses during aggressive or violent incidents

• Align your team with hospital or organisational Code Black protocols

Support staff in managing difficult or aggressive calls with professionalism and control.

• Handle difficult or aggressive callers with confidence and professionalism

• Use voice tone, language, and structure to de-escalate over the phone

• Protect staff wellbeing while maintaining service standards

Address the unique safety and conflict challenges faced by rural and remote teams.

• Address unique challenges faced in rural and remote settings

• Build strategies for lone workers, isolated teams, and limited backup situations

• Tailor conflict resolution techniques to local community dynamics

Create a safer learning environment by equipping both students and teachers with the knowledge and skills to prevent, respond to, and recover from challenging safety situations.

• Promote respectful behaviour, early intervention, and clear boundaries in the classroom and beyond

• Equip staff and students with age-appropriate strategies to respond to threats or unsafe situations

• Support a whole-school approach to safety through practical, scenario-based learning and communication skills

Train your staff in effective verbal techniques to reduce tension and promote cooperation.

• Master the use of calm, assertive language in challenging interactions

• Apply the LEAPS model (Listen, Empathise, Ask, Paraphrase, Summarise)

• Increase compliance and reduce resistance through strategic verbal engagement

Build internal capability by training your team to deliver SitSafe programs with consistency and confidence.

• Equip internal staff to deliver SitSafe training confidently and consistently

• Provide facilitator guides, session plans, and mentoring

• Ensure long-term sustainability of safety education within your organisation